Sunglass Fix Lens Warranty

The Sunglass Fix guarantees that our replacement lenses will fit and perform at least as well if not better than your original lenses or you get your money back.
We want you to be happy. So, to resolve any issue you may have as quickly as possible, please complete our customer care form by clicking on the ‘exchange & return’ button below.
Exchange & Return

Sunglass Fix Lens Warranty

The Sunglass Fix guarantees that our replacement lenses will fit and perform at least as well if not better than your original lenses or you get your money back.
We want you to be happy. So, to resolve any issue you may have as quickly as possible, please complete our customer care form by clicking on the ‘exchange & return’ button below.
Exchange & Return
Your Money Back Guarantee
We work hard to ensure that every customer is more than satisfied with our lenses and our service. Our lenses have a lifetime guarantee against breakage*. In the unusual situation that you do not feel our lenses are at least as good as your originals, we will refund the full purchase price - limited to within 6 months of the date of purchase. To honour this The Sunglass Fix team can (at your discretion) either:
1. Send you a second set of lenses
2. Refund your money
Your lenses must be returned along with your purchase receipt to The Sunglass Fix's lens production facility in Byron Bay, Australia. Please contact us below and include your order number and return reason and we will be more than happy to help you. We are sorry, but return shipping is not covered in the guarantee and must be paid by the customer.
Returns & Exchanges Policy
Our main goal is to make sure that all our customers get a beautiful set of new lenses. We have a few guidelines to help us resolve any mistakes made either by us or in the unlikely event, by you.
If it’s our Mistake: We will either resend the correct lenses; or we’ll custom engineer and install new lenses for you free of charge. We’ll do whatever we can to get your sunglasses looking and feeling just
If you’ve made a Mistake:We’ve got two options to resolve the issue….
  • Return for Refund or Exchange - Contact us using the details below for specific instructions. A $10.00 restocking fee may apply.
  • Custom Cut and Install - The Sunglass Fix will undertake a custom cut and free installation if possible. Regular shipping charges and a $10.00 restocking fee may apply.
Fit or Installation Problems
In the rare case you do have a problem with the lenses fitting please complete the following:
1. Please ensure you've watched the correct Installation Video. CLICK HERE.
2. Call us or email us at info@thesunglassfix.com.au (phone numbers below)
3. Please Provide:
Complete model number of your sunglasses. This is usually found on the left inside arm of your sunglasses. If you have accidentally ordered the wrong lenses still contact us. We will exchange them for you, usually at no cost. Our primary goal is to fix your sunnies and have a happy customer.
Please also provide a description of the problem (for example):
  • Too Large
  • Too Small
  • Wrong colour
  • Not the right shape
  • Damaged during Transit
*Lifetime breakage guarantee is only applicable to lenses that are not for clip-in or drilled-rimless models. ** The Sunglass Fix guarantee does not cover sunglass frames. Terms and conditions of guarantee are subject to change at any time.